Account Manager

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Account Manager

The role of the Account Manager is to provide customer-focused support. The role includes and is not limited to onboarding new accounts, providing support, managing relationships, and optimizing campaigns. The Account Manager works closely with cross functional teams to ensure that client expectations are met and campaigns are hitting performance targets.

Remote

Full-Time

Operations

Responsibilities

1.  Manage inbound communications (email, live chat, and phone) from advertisers and publishers related to onboarding,  as well as relationship and campaign management

2.  Onboard and set up new accounts

3.  Monitor, and optimize ad campaigns to ensure performance targets are being met

4.  Understand advertiser and publisher needs and provide timely support to inquiries according to SLAs

5.  Generate reports for clients when needed

6.  Communicate with cross-functional teams to relay pertinent information

Qualifications

Bachelor’s Degree in any discipline

Strong verbal/written communication skills

Microsoft Office and Google Suite experience

Previous customer service experience and strong customer service skills

Strong analytical skills

Previous experience working for online advertising company a plus

Proactive, productive, and entrepreneurial attitude

Previous experience working with ad platforms (including Google Adwords or Analytics , Yahoo and The Trade Desk) a plus

Previous experience working with software systems a plus (including CRM tools such as Salesforce, Outreach, and Zendesk) a plus

Application

Thank you for your interest in pursuing a career at SourceKnowledge. Please take a moment to fill out the following form. If we see you as a good fit, you will be hearing from a SourceKnowledge team member.